SERV-U Our handy SERV-U subscriber service is always on duty. Use it to request information and changes to your account anytime. Or call during business hours or email us. Our staff will answer your questions ASAP.

For questions about our Web site, audiobooks, or other non-subscription inquiries, check our General FAQ's

Subscriber Services

PAY YOUR BILL
Make a payment online with this secure SERV-U form.
Payments sometimes cross in the mail with new invoices going out. We're sorry. If you'd like to verify receipt of a payment, call us at 800-506-1212.

RENEW NOW
If you'd like to renew your subscription, you can pay online using this secure SERV-U form. Or you can use our secure renewal form.

Not sure when your current subscription expires? Check your magazine label--the last issue is shown above your name next to your password. Or use this SERV-U form to inquire. If you’d like to take advantage of an offer now, go ahead, the new subscription will be added to the end of your current subscription.

Payments sometimes cross in the mail with new notices going out. If you'd like to verify receipt of a payment, call us at 800-506-1212 or use the SERV-U form.

UPDATE CREDIT CARD
For credit card expiration update without changing your credit card number, use this SERV-U form.

To make your next payment with a new credit card number, use this secure SERV-U form. All credit card numbers are encrypted on the bank's secure server.

Other problems with your credit card payment? Contact our customer service department.

CHANGE OF ADDRESS
Make an address change—permanent or seasonal—with our SERV-U form. Please provide dates to start and stop delivery. Or if you prefer phone or mail, use our contact information above.

LIBRARY SERVICES
Missing an issue? Use our SERV-U form to request a replacement copy.
Most subscription agencies, EBSCO, Popular, etc., handle AudioFile subscriptions. We offer two subscriptions: AudioFile PLUS is the recommended professional level and AudioFile BASIC is now available for those libraries on a tight budget. Special offers and promotions cannot be redeemed through agencies. For more information, contact your agency.

Does your library have a Web site? Please feel free to add AudioFile as a link at your Web site. Direct the link to—http://www.audiofilemagazine.com—and please let us know your site address using our SERV-U form.

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PASSWORD HELP

PRINT SUBSCRIBERS: Your password can be found on your magazine mailing label above your name. If you’ve misplaced your magazine, then call us for quickest service or use our SERV-U form to request your password be emailed to you. Please provide your name and address including zip code.

DIGITAL SUBSCRIBERS: Lost or forgotten password? You probably want to use it right now—if you call us (during office hours please), we can give you the quickest service. Or use our SERV-U form to request your password be emailed to you. Please provide your name and address with your zip code.

ONE DAY PASS VISITORS: If you signed up for the ONE DAY PASS, your password is good for 24 hours from the time you login. If you are not able to login, use our SERV-U form to request help. Please provide your email address. For continued access, chose one of our other subscription offers.

TROUBLE WITH YOUR PASSWORD?: Your print or digital subscription must be active and paid up for your password to work. Getting an error message? Please email a copy of the error message to info@audiofilemagazine.com. Include your name and address, and any additional information that you feel may help us resolve the problem.

WANT TO CUSTOMIZE YOUR PASSWORD?: Can do—but it's easiest done live, with our customer service staff. Please call us or use our SERV-U form.

SUBSCRIPTIONS
AudioFile is published 6 times a year: February/March, April/May, June/July, August/September, October/November, December/January. You will receive your print issue of the magazine at the beginning of the bimonthly period. The digital edition is updated on or before the 1st day of the issue date.

The AudioFile BASIC Listener subscription includes 6 issues of the print magazine and full access to the Web site. For more information, please go to our subscription page.

Our professional level subscription, AudioFile PLUS, includes 6 issues of the print magazine, full access to our Web site, and two new benefits—RealTime Reviews and Library Listeners. For more information please go to AudioFile PLUS.

If your subscription question is not answered here, see the More Subscriber Questions section below.

SPECIAL OFFERS
Get our best price offer here.

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GIFT SUBSCRIPTIONS
To give a gift subscription, use our gift subscription form. When we offer a premium with a gift subscription, the gift is sent to you, the thoughtful donor—unless you instruct us otherwise. If you have special instructions for a gift, you can tell us when you place the gift subscription. Or if you have special instructions after you send in a gift subscription, use our SERV-U form.

DIGITAL EDITION
The magazine is posted each issue as a digital edition. You may view it with Adobe Acrobat Reader. Adobe Acrobat Reader is free and can be downloaded at the Adobe Acrobat Web site. The Reader lets you zoom in or out, copy, and print. Help for the Reader can be found on the Adobe Acrobat Web site.

Download time for the digital edition varies. With cable or DSL, it takes about a minute; with dial-up, it may take as much as an hour.

If you have problems opening the PDF, please make sure you have the current Adobe Acrobat Reader, the most recent version of your browser, and a fairly recent version of your operating system. You should try viewing the file with a different browser, downloading it again to make sure the first download didn't corrupt, or by closing all your other applications.

If you still have problems viewing the digital magazine, please contact customer service.

REPLACEMENT COPIES
Request replacement for a missed or damaged issue with our SERV-U form.
Or if you prefer phone or mail, use our contact information above. Please provide your name and address with zip code.

BACK ISSUES
Would you like to purchase a back issue? Each back Issue is $10.00 with shipping—US delivery only. Tell us which issues you'd like using our SERV-U form.

CANCELLATION REQUEST
If you're not satisfied with AudioFile, you can cancel your Print, Digital, or Trial subscription. Use our SERV-U form to cancel. Please disregard any notices that may cross in the mail with your request.

If you choose not to renew, your subscription will continue until the end of your paid term. Your local library will probably be glad to have any unwanted copies.

If you choose to end your Digital subscription, your password will remain active 30 days from your last monthly payment or until your one year anniversary.

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MAILING LIST PREFERENCES
You can review our privacy statement and instruct us on your wishes.

COMMENTS
We welcome all comments. Please give us feedback on our magazine, the Web site, your subscription or anything else you feel we should know about. Use our SERV-U form.

MORE SUBSCRIBER QUESTIONS

1. When does my subscription expire?
We print the number of issues left on our renewal correspondence. The las issue is printed on your mailing label above your name. If you don't have a renewal notice or magazine at hand, use our SERV-U form to ask.

2. Why do I keep getting invoices or renewals after I mailed in my cancellation?
Our correspondence may cross in the mail. We're sorry. If you'd like to verify your instructions or repeat the cancellation, use our SERV-U form, or call us at 800-506-1212.

3. How can I get full access to the Web site?
You need to be an AudioFile subscriber. To choose your best subscription option, go here. You'll receive a password to access the Web site as soon as we receive your payment.

4. Can I access my account information online?
You can renew, make a payment, cancel, and change your subscription with our SERV-U form but we can't currently provide information online about your account status.

5. How do I change from digital to a print subscription?
Simply choose one of our print offers and subscribe. For a smooth transition, use our SERV-U form to let us know of your conversion. Don't forget, you still get full access to the Web site and your password remains the same.

If we haven't answered your questions here, check our General FAQ's or use the SERV-U form to ask a specific question. Never fear—we'll answer you personally.

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